Ensuring User Experiences From Coast-to-Coast Are Not “Taxing”

I love doing usability testing. I always learn something new and there is usually at least one surprise. For the past 3 years we’ve partnered with Fast Enterprise, who among other things, provide tax processing software to state and local governments. Our work with them involves visiting state capitols across the country conducting 1 to 2 day usability studies. These studies are often followed by a working session with our client’s development team to review our findings and recommend solutions.

While tax software may not sound super exciting, our client is engaged and passionate about making the user experience of their software better, and we get to collaborate with them in doing so. Over the years we’ve seen our recommendations make their way into our client’s core product, which actually is super exciting.

Another bonus, we get to travel to exotic places like Bismarck, North Dakota and Montpelier, Vermont.